SERVICE AREA FOR ON-LINE CLIENTS On-line consultations are limited only to clients located in Australia and New Zealand.

METHODS OF PAYMENT.   Acceptable methods of payment are  EFTPOS, credit card.   HICAPS are only available for face to face consultations.  Health cover rebates may be  applied for with invoice to participating Health Fund for phone consultations.  There is no rebate for skype consultations.

THYROFLEX TEST.   This test is a relatively pain-free and low cost method of measuring the thyroid function through the use of reflex test. It is a non-invasive tool available to measure the thyroid function at its cellular level with a very high accuracy of 98.5 %. The test results are used in conjunction with other tests to help identify possible causes or pinpoint the problem and as a guide in prescribing the appropriate treatment and use of supplements.  This test, however, is available only for face-to-face clients.

OTHER TESTS.  Naturally Thyroid reserves the right to require additional tests to help identify the level of thyroid hormone output.  Additional tests may include Blood Tests – such as Thyroid Stimulation Hormone (TSH), Thyroxine (T4), Triiodothyronine (T3), Reverse T3, Thyroid Perioxidase Antibody (TPO), Anti-Thyroglobulin Antibody (ATG Ab) and TSH Receptor Antibodies.   Salivary Hormone Tests Urinary Iodine Tests, Nutrient Status Tests,  and others of relevance to the individual.    Please refer to the Thyroflex and Other Tests link found at the top of this website for additional information.

SCHEDULING OF APPOINTMENTS.   Requests for on-line and face-to-face appointments should be made at least 7 days from date of consultation. Follow-up consultations shall  be scheduled by Naturally Thyroid  after  client’s tests results are in which is usually 7 days after tests are taken locally or 10 – 14 days after client  has mailed samples to the laboratory. Naturally Thyroid will contact client to confirm date and time of schedule.

CANCELLATIONS.  If client is unable to keep scheduled appointment,  Naturally Thyroid must be notified  with a minimum of  24 hours notice, otherwise, consultation fee shall be charged.

QUESTIONNAIRE.   Clients are required to fill out the appropriate paperwork and submit the same to Naturally Thyroid at least 48 hours prior to the scheduled appointment time. Failure to do so will result in the cancellation of the appointment, subject to rescheduling to later date.

TIME ZONE DIFFERENCES. All appointments are made and will transpire during WAST Australian Western Standard Time (Perth Time), depending on what time of year it is. Clients must check  It is client’s responsibility to accurately convert the time change so appointments are not missed. See for accurate conversions.

HEALTH INSURANCE (Australia only). If  client requests a receipt to claim part of the consultation fee from your insurance company (available in Australia only), client must send request  prior to the appointment. Receipt will be emailed after the appointment is concluded.

PRODUCT RETURNS.  Pre – approval is required on ALL product returns. Only unopened products can be returned within fourteen (14) days from date of receipt. Postage, handling and a fifteen percent (15 %) processing fee will be taken off your original purchase price. Probiotics or other refrigerated items can not be returned.  Special orders can not be returned.    Test kits can not be returned.                                                                                                                          

INFORMED CONSENT.  Informed consent is the process by which a fully informed person can participate in choices about his or her health. This consent form is intended to provide client with information about the  practice, the nature of decisions regarding his health, reasonable alternatives to the proposed process, the relevant risks, benefits and uncertainties related to the alternatives, an assessment of client’s  understanding and  acceptance of this process.

PRIVACY POLICY.  Client’s right to privacy shall be respected. Naturally Thyroid is bound to keep all health information disclosed as a consequence of availing my service confidential and secure, unless such disclosure is required by law or authorized by client. Information about client’s health condition or treatment may, however, be used to help improve Naturally Thyroid’s services or to check that they are up to standard. Whenever this is done, all precautionary measures will personally be undertaken by Naturally Thyroid to make sure that no information shall be shared that could identify the client.

LIMITATION OF LIABILITY.   Naturally Thyroid does not assume any responsibility, or liability, for any damages to, or any viruses that may infect client’s computer, telecommunication equipment, or other property caused by or arising from access to, use of, or browsing this web site, or  downloading of any information or materials from this web site. In no event will Naturally Thyroid or any party involved in the creation, production or transmission of this web site, be liable to the client  or anyone else for any direct, indirect, special, punitive, incidental or consequential damages arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

DISCLOSURES.  Client agrees to fully disclose to the naturopath all medications or drugs taken, including those taken in the past, in relation to client’s disease, as well as other medications and drugs used or being used as maintenance.  The duty to disclose shall include all aspects of the underlying disease (if any), including the state of mind that may likely affect client’s capacity to make an informed decision.

Any medical history or incidence of the following shall be properly declared:   experience of fit, fainting, use of pacemaker, a bleeding disorder, taking of anti-coagulants, damaged heart valves or any other particular risk of infection.

If client is determined to be incapacitated or incompetent to make decisions regarding health, client  agrees to provide information regarding a surrogate-decision maker who can legally speak and assist in making decisions for the client.                                           

RISK OF SELF-THERAPY. Potential risks of self-therapy include allergic reactions, sensitivities, adverse effects to natural supplements and adjustments to recommended lifestyle modifications.  Other side effects may occur.

CLIENT’S RESPONSIBILITIES.  Client  agrees to take full responsibility for taking any natural remedy suggested by the naturopath.  Client further agrees that the naturopath is not liable for any adverse effects or complications from such natural remedies. Client agrees to cease taking all natural remedies upon the onset of any adverse effects. Client understands that the supplements and herbs need to be consumed according to the instructions given orally and in writing.  Some herbs and /or products may have an unusual or unpleasant taste or smell. Client shall immediately notify the naturopath of any unanticipated or unpleasant effects associated with the consumption of the supplements or herbs.  Client shall also notify the naturopath if client becomes pregnant, or start breast feeding as some supplements, or herbs may be inappropriate during pregnancy and/ or breast feeding. Client shall not expect that  the naturopath will be able to anticipate and explain all possible risks and complications of therapy and  that the  results are not guaranteed.

CLIENT’S REPRESENTATIONS.  By voluntarily signing the consent form, client  confirms that  he has  read  and  understood these terms  of use.  Client further confirms that he had been told about the risks and benefits of nutritional and lifestyle consulting, and  that he had an opportunity to ask questions..

IMPORTANT NOTES. Clients are to read  the terms of use and disclaimer carefully before using this web site or availing of the services and products featured in this website using the  following link :   Disclaimer.  Client should contact Naturally Thyroid  if they are unsure of any of the terms, disclaimer or procedures outlined in this website.

Clients availing of Naturally Thyroid’s treatment and  consultation services must  sign on the appropriate space on the consent form and indicate the date. This needs to be done prior to the  scheduled appointment. By affixing his  signature on the consent form,  the client confirms that  he has read the policies and procedures, terms of use and disclaimer and that he has accepted them.

For any other use of this website, including but not limited to the use of any of the information and/or product featured in this website,   the mere   use of this web site affirms client’s consent and acceptance of the policies and procedures, including the terms of use and disclaimer.                  


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